As many of our products are perishable food items, including salami gift tubes, bierstick bundles, and smallgoods, our returns and refunds policy is designed in line with New Zealand consumer law and food safety standards.
Your Rights Under New Zealand Consumer Law
- Be of acceptable quality
- Match their description
- Be fit for purpose
- Arrive in good condition
If a product is faulty, damaged, or incorrect, you may be entitled to a replacement, store credit, or refund.
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.
Change of Mind Returns
Due to the nature of our food products, we are unable to accept returns or offer refunds for:
- Change of mind
- Incorrect product selection
- Personal taste preferences
- Orders where incorrect shipping details were provided
For food safety reasons, we cannot accept returns on opened, consumed, or perishable items unless they are faulty.
Damaged, Incorrect, or Faulty Orders
If your order arrives damaged, incorrect, or you believe there is a quality issue, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we may offer:
- A replacement product
- Store credit
- A refund where appropriate
Approved refunds will be processed back to the original payment method.
Delivery Responsibility
Customers are responsible for:
- Providing accurate shipping information
- Ensuring someone is available to receive the delivery where required
- Following storage instructions after delivery
We are not responsible for spoilage or damage caused by:
- Incorrect delivery details
- Delayed collection
- Parcels left unattended
- Improper storage after delivery
Refund Processing
If approved, refunds are typically processed within 5–10 business days to the original payment method.
Shipping fees are non-refundable unless the issue was caused by our error or a confirmed faulty product.
