This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with us online. This policy complies with the New Zealand Privacy Act 2020.
Information We Collect
When you visit our website or place an order, we may collect personal information, including:
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Your name
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Email address
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Phone number
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Shipping and billing address
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Payment details
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Any information you provide when contacting us
We only collect information necessary to provide our products and services to you.
How We Use Your Information
We use your information to:
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Process and deliver orders
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Communicate with you about your purchase
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Provide customer support
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Improve our website and services
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Send marketing emails and promotions (if you opt in)
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Prevent fraud and maintain website security
Payment Information
All payments are processed securely through trusted third-party payment providers. We do not store your full credit card or payment details on our servers.
Email Marketing
If you subscribe to our mailing list, we may send you updates about:
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New products
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Promotions
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Seasonal offers
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Store news
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
Cookies & Website Analytics
Our website may use cookies and analytics tools to improve your browsing experience and understand how customers use our site.
Cookies may help us:
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Remember your preferences
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Improve website performance
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Personalise your shopping experience
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Analyse website traffic
You can disable cookies through your browser settings if preferred.
Sharing Your Information
We do not sell or rent your personal information.
We may share limited information with trusted third parties only where necessary to:
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Process payments
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Deliver orders
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Provide website functionality
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Support marketing and analytics services
These providers are required to handle your information securely.
Data Security
We take reasonable steps to protect your personal information and keep it secure from unauthorised access, misuse, or disclosure.
All payments are processed securely through trusted third-party payment providers.
Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
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Access personal information we hold about you
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Request correction of your personal information
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Withdraw consent to marketing communications
To request access or corrections, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of external websites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations. Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Heck German Smallgoods Ltd
Email: info@heck.co.nz
Phone: +64226017477
